Return & Refund Policy

Last Updated: September 2026

Return & Refund Policy

We want you to be completely satisfied with your purchase. If something is not right, you may return eligible items within 30 days of delivery for a full refund.

Free returns

Returns are free. Contact us at contact@chevea.com with your order number and the reason for your return, and we will email you a prepaid return shipping label — you pay nothing to send an item back.

Return conditions

• Items should be unused, in their original condition, and in their original packaging.
• Please include all accessories, parts, and documentation that came with the product.
• Return requests must be made within 30 days of the delivery date.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or is not what you ordered, contact us within 30 days of delivery. We will cover all return costs and send a replacement or issue a full refund — whichever you prefer.

Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.

Exchanges

We do not process direct exchanges. If you would like a different item, simply return the original for a refund and place a new order.

How to start a return

1. Email contact@chevea.com with your order number.
2. We will reply with your prepaid return label and instructions.
3. Pack the item securely and drop it off with the carrier indicated on the label.

If you have any questions about a return, contact us using the details below.