FAQ

Last Updated: September 2026

Frequently Asked Questions

What do you sell?

We specialize in lighting, home decor, and clocks & accents for the home.

Where do you ship?

We ship to addresses within the United States.

How much does shipping cost?

Shipping is free on every order, with no minimum.

How long will my order take?

Orders are handled in 1 to 2 business days and typically arrive within 5 to 7 business days in transit — an estimated total of 6 to 9 business days. See our Shipping Policy.

How do I track my order?

Once your order ships we email you a tracking number. Visit Track Your Order for details.

What is your return policy?

You can return eligible items within 30 days of delivery for a full refund. See our Return & Refund Policy.

Do I have to pay for returns?

No. Returns are free — we provide a prepaid return label.

How long do refunds take?

Once we receive and inspect your return, refunds are issued to your original payment method within 10 business days.

Do you offer exchanges?

We do not process direct exchanges. Return the original item for a refund and place a new order for the item you want.

What payment methods do you accept?

We accept the secure payment methods shown at checkout. See our Billing Policy.

Are your products authentic?

Yes. All products are genuine and sourced through manufacturers or authorized distributors. See Product Authenticity & Sourcing.

How do I contact you?

Email contact@chevea.com or call +1 251-901-4880. We reply within 1 to 2 business days.